Relationship Officer (Call Centre in Singapore, BCP and PGI certified)

Jawatan Kosong Relationship Officer (Call Centre in Singapore, BCP and PGI certified) di [SYARIKAT]


Job Responsibilities:

Reporting to the Senior Team Leader/ Senior Relationship Officer, you shall be responsible to

  • Perform outbound sales calls to customers (existing and of affinitive partners) to promote, cross or upsell insurance needs, our products and services using telephone as the main medium of contact
  • Responsible for incoming pre-sales enquiries, sales, post-sale customer service and on-going customer relationship management
  • Send product information and reply emails to customers professionally
  • Deliver an excellent level of customer service and develop relationships with customers to maximize sales potential, retention and renewal and to ensure total customers satisfaction
  • Ensure monthly KPIs (Call Performance and Sales Targets) are met and exceeded
  • Well versed in insurance products and services
  • Assist to handle incoming calls from the general line where necessary, e.g. insufficient manpower or high call volume

Job Requirements:

  • Minimum Diploma/ GCE ‘O’ level with at least 3 years of relevant work experience doing outbound sales preferably in call centre environment and general insurance industry
  • Possess General Insurance certifications (BCP, PGI and HI if applicable) and basic computing skills
  • Energetic, outgoing personality, customer and service oriented
  • Fast learner, able to work independently and as a team
  • Possess great initiative and positive working and learning attitude
  • Able to converse fluently in both English and Mandarin (to handle majority of our Chinese-speaking customers)
  • Excellent interpersonal and communication skills

Other Information and Benefits

  • 5-day work week (Mon- Fri, 9 am – 6 pm)
  • Walking distance from Tanjong Pagar MRT
  • Attractive remuneration package, monthly and quarterly commission, annual leave entitlement, outpatient and dental benefits, group hospitalization and surgical, personal accident and term life insurance, etc.

Maklumat Tambahan Jawatan Kosong

Tahap Pekerjaan : Non-Executive
Kelayakan : Services, Customer Service
Pengalaman Kerja : 1 year
Jenis Kerja : Full-Time
Pengkhususan Kerja : Services, Customer Service / 505, 134

Maklumat Syarikat Majikan, [SYARIKAT]

HL Assurance Pte Ltd

HL Assurance Pte. Ltd. (“HLAS”) is a licensed general insurance company in Singapore since 2012 and a subsidiary of Hong Leong Financial Group Berhad (“HLFG”), a public listed company in Malaysia.

Reaching Out To You. Hong Leong Assurance (HLA) is one of the largest life insurance companies in Malaysia headquartered in KL, providing financial planning and protection solutions. HLA is part of Hong Leong Group, a leading conglomerate based in Malaysia with diversified businesses in banking & financial services, manufacturing & distribution, property development & investment and hospitality & leisure with presence in North and Southeast Asia, Western Europe and the UK, North America and Oceania.

Maklumat Tambahan Syarikat [SYARIKAT]

Saiz Syarikat : 51 – 200 Employees
Masa Pemprosesan Permohonan : 27 days
Industri : Insurance
Elaun dan Lain-lain : Dental, Medical, Business (e.g. Shirts), Mondays- Fridays (9.00 am- 6.00 pm)
Lokasi : Downtown Core