IT Help Desk Analyst

Jawatan Kosong IT Help Desk Analyst di [SYARIKAT]



  • Responsible to answer phones and email service requests.
  • Responsible to troubleshoot and resolve end user related issues with desktops, printers, applications, servers, network, Enterprise Applications, Manufacturing Applications, and telephone network application.
  • Responsible for leased equipment management, including renewal, expansion, troubleshooting, etc.
  • Responsible to escalate support issues to appropriate IT teams when Service Desk Analyst can’t resolve issue.
  • Assist the Technical Services team with project and any tasks related as per request.
  • Demonstrate safety as a core value and establish a safe work. environment by actively leading the safe execution of work
  • Good understanding of ITIL standards
  • To perform any other ad-hoc tasks from time to time as required from the management.


  • Computer-related majors, bachelor degree or above, with more than 3 years of experience in IT desktop service management.
  • Familiar with *SharePoint* portal site and Windows operating system.
  • Fluency in English communication, able to coordinate and follow up matters and solve problems with overseas personnel in telephone/conference communication.
  • Well verse of dual language in both English and Mandarin.
  • Those with experience in handling operation and maintenance service system construction are preferred.
  • Have a strong sense of responsibility, good organizational coordination and analysis and judgment ability
  • The candidate is willing to be based in Dongguan, China.

Extra Benefits:

  • Free meals inclusive of breakfast, lunch and dinner.
  • Free hostel provided

Maklumat Tambahan Jawatan Kosong

Tahap Pekerjaan : Senior Executive
Kelayakan : Services, Tech & Helpdesk Support
Pengalaman Kerja : 3 years
Jenis Kerja : Full-Time
Pengkhususan Kerja : Services, Tech & Helpdesk Support / 505, 152

Maklumat Syarikat Majikan, [SYARIKAT]


Founded in 1995, Nine Dragons Paper Group is the global largest paper manufacturing company which is based in Dongguan, China and was successfully listed on the Main Board of the Hong Kong Stock Exchange on 3 March 2006. Our total paper and pulp production capacity has reached 18.42 million tonnes in October 2021. Nine Dragons Paper primarily produces linerboard, high performance corrugating medium and coated duplex board. Its operations enable it to serve as a one-stop shop for a broad range of high-quality packaging paperboard products. 

In recent years Nine Dragons Paper has been strategically expanding its production capacity globally in America, Vietnam, and Malaysia. After 20 years of vigorous development, Nine Dragons Paper has achieved the following:

We have 10 pulp & paper mills manufacturing base and 7 packaging plant across China, 4 pulp & paper mills in USA; 1 pulp & paper mill in Vietnam; 2 pulp & paper mills in Malaysia

  •  Total assets exceed RMB 90 billion (approximately USD 14 billion);
  • More than 48 Paper production lines;
  • The Group achieved a revenue of approximately RMB 30.8 billion (approximately USD 5 billion) for the Period, representing an increase of approximately 7.1% as compared with the corresponding period last year
  •  The Group’s total design production capacity for paper production amounted to 17.57 million tpa. The production capacity for paper manufacturing of the Group is expected to exceed 23.8 million tpa at the end of 2023;
  • Group employees approximately of 20,000;

As part of the strategic expansion in ASEAN region, Nine Dragons Paper has ventured into Malaysia with the acquisition of Bentong paper plant in Pahang and in the misd of starting up a Pulp & Paper (recycled paper) mill in Selangor since 2019 with a total approved investment of RM 5.4 billion. The paper and pulp mill investment project in Banting is the largest investment in the state of Selangor and in Malaysia at the moment.

Maklumat Tambahan Syarikat [SYARIKAT]

Saiz Syarikat : 2001 – 5000 Employees
Masa Pemprosesan Permohonan : 16 days
Industri : Manufacturing / Production
Elaun dan Lain-lain : Education support, Medical, Business (e.g. Shirts), Annual Bonus;Group Hospitalization & Surgical, Group Personal Accident, Meal, Office position:Regular hours;Front-line position:Shift required
Lokasi : China