IT Support Engineer

Jawatan Kosong IT Support Engineer di [SYARIKAT]


At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution-driven tools.

Job Brief:

Responsible for providing end users support such as troubleshooting PC/Notebook, configure software, troubleshoot applications software, ip phone configuration, installing ip phone, tablets (e.g.. iPad), smart phones (ex. Blackberry’s, iPhone, Samsung), printers, local area networks, wide area networks, any piece of computer related peripheral or software that end user would be using. IT engineer has to perform their daily tasks by providing a high level of customer service to the end user.

Job Responsibilities:

  • General
  • Provide level 1 support (assistance through phone call)
  • Provide level 2 users support (onsite support by attending to end user) on the following: o Troubleshooting network operating system, software and hardware o Being familiar with network operating system, software and hardware o Work within a ticketing system and create documentation for new processes o Training staff to maximize the potential of existing technology o Taking new users through the orientation process o Providing individual support and training upon request o Providing recommendations about support and information access o Maintaining an updated inventory of software, hardware and resources o Demonstrated aptitude for continuous learning and innovative thinking o Able to work independently and in a team environment o Strong written, oral and interpersonal skills with a demonstrated ability to communicate with outside vendors and internal staff.
  • Performing any other IT related duties assigned.
  • Performing after hour on-call work when necessary.
  • Support remote users problem from Branches where necessary.
  • Prepare log tickets on any users request attended and close the ticket upon issue resolved.
  • Prepare a resolution after each log tickets has been done.
  • Documenting case studies and relevant IT processes and procedures, and adding to the knowledge base of the organization.

Job Requirements:

  • Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in Computer Science / Information Technology
  • Preferably Executive specializing in Information Technology or equivalent.
  • Fresh graduates are encouraged to apply
  • Good communication skills in English language for both spoken and written

If this role sounds like the opportunity you are looking for, don’t hesitate to apply and let us discuss it further!

[NOTE] We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!

Maklumat Tambahan Jawatan Kosong

Tahap Pekerjaan : Not Specified
Kelayakan : Services, Tech & Helpdesk Support
Pengalaman Kerja :
Jenis Kerja :
Pengkhususan Kerja : Services, Tech & Helpdesk Support / 505, 152

Maklumat Syarikat Majikan, [SYARIKAT]

Konica Minolta Business Solutions

Konica Minolta Business Solutions (M) Sdn Bhd (KMBS) has come a long way since the incorporation of City Marketing Sdn Bhd (CMSB) in 1981 as the trading arm of Konica Minolta Business Solutions (S) Pte Ltd, (formerly known as Minolta Singapore Pte. Ltd.). CMSB was initially set-up to take over control of Minolta Camera business in Malaysia. Consecutive years of growth transformed the company into a viable player in the local Office Automation (OA) industry. CMSB takes on a name change to Minolta Marketing (M) Sdn Bhd in August 1988.In August 2003, Konica Corporation and Minolta Co., Ltd. integrated their respective managements and established a holding company, Konica Minolta Holdings, Inc., founded on the concept of creating an entirely new corporate group. After the Management integration in October 2003, our Company name was changed to Konica Minolta Business Solutions (M) Sdn Bhd, to reflect a stronger identity.As Konica Minolta Holdings Inc. applied the technological strength it acquired to steadily expand its business environment whilst progressively globalizing its operations, KMBS became a major force in the local OA industry. Today, KMBS has become one of the largest organizations and has the widest network in the local OA industry with 14 branches throughout Malaysia.In view of our succession plan, we invite dynamic and suitably qualified individual to fill the above positions in our organisation.Interested candidates, please apply online or write in to :Human Resource Department
Konica Minolta Business Solutions (M) Sdn Bhd (72640-P)
No 1 Jalan 13/6
46200 Petaling Jaya


Maklumat Tambahan Syarikat [SYARIKAT]

Saiz Syarikat : 501 – 1000 Employees
Masa Pemprosesan Permohonan : 23 days
Industri : Printing / Publishing
Elaun dan Lain-lain : Dental, Medical, Loans, Casual (e.g. T-shirts), Annual Leave, Insurance, Flexi Working Hours
Lokasi : Petaling Jaya