• Support IT support services for SAP Enterprise Application with particular attention to customer satisfaction and SLA compliance. 
  • Analyze IT incidents raised by users as tickets and/or any other support channel.
  • Perform prioritization and provide satisfactory resolutions while communicating with users throughout the process.
  • Work closely with business users and other IT team members to define, develop, test and implement SAP modules following ND Paper’s Change Management process.
  • Perform root cause investigation and implement solutions to prevent recurrence of the same issue.
  • Leverage 8D root cause analysis methodology as appropriate.
  • Provide document solutions to common incidents / questions as knowledge articles.
  • Perform user training as appropriate user provisioning, security and compliance activities.
  • Partner with business and IT to initiate and drive Continuous Improvement and standardization activities.
  • Monitor state of support services and make recommendations process improvements.


  • Possess Degree in Computer Science or Business.
  • More than 7 years working experience in information technology or related business experience.
  • More than 7 years working experience implementing and supporting appropriate SAP Modules.
  • Strong attention to detail, analytical skills, and business acumen. 
  • Demonstrated high energy, self-motivated. driven individual.
  • Experience working with internal customers to develop solutions.
  • Well verse in dual language both English and Mandarin.
  • Excellent communication, facilitation, conflict resolution skills and the ability to drive consensus.
  • Candidate must be willing to be based in Dongguan, China.

Extra Benefits:

  • Free meals inclusive breakfast, lunch and dinner
  • Free hostel provided

Maklumat Tambahan Jawatan Kosong

Tahap Pekerjaan : Senior Executive
Kelayakan : Computer/Information Technology, IT-Software
Pengalaman Kerja : 5 years
Jenis Kerja : Full-Time
Pengkhususan Kerja : Computer/Information Technology, IT-Software / 508, 191

Maklumat Syarikat Majikan, [SYARIKAT]


Founded in 1995, Nine Dragons Paper Group is the global largest paper manufacturing company which is based in Dongguan, China and was successfully listed on the Main Board of the Hong Kong Stock Exchange on 3 March 2006. Our total paper and pulp production capacity has reached 18.42 million tonnes in October 2021. Nine Dragons Paper primarily produces linerboard, high performance corrugating medium and coated duplex board. Its operations enable it to serve as a one-stop shop for a broad range of high-quality packaging paperboard products. 

In recent years Nine Dragons Paper has been strategically expanding its production capacity globally in America, Vietnam, and Malaysia. After 20 years of vigorous development, Nine Dragons Paper has achieved the following:

We have 10 pulp & paper mills manufacturing base and 7 packaging plant across China, 4 pulp & paper mills in USA; 1 pulp & paper mill in Vietnam; 2 pulp & paper mills in Malaysia

  •  Total assets exceed RMB 90 billion (approximately USD 14 billion);
  • More than 48 Paper production lines;
  • The Group achieved a revenue of approximately RMB 30.8 billion (approximately USD 5 billion) for the Period, representing an increase of approximately 7.1% as compared with the corresponding period last year
  •  The Group’s total design production capacity for paper production amounted to 17.57 million tpa. The production capacity for paper manufacturing of the Group is expected to exceed 23.8 million tpa at the end of 2023;
  • Group employees approximately of 20,000;

As part of the strategic expansion in ASEAN region, Nine Dragons Paper has ventured into Malaysia with the acquisition of Bentong paper plant in Pahang and in the misd of starting up a Pulp & Paper (recycled paper) mill in Selangor since 2019 with a total approved investment of RM 5.4 billion. The paper and pulp mill investment project in Banting is the largest investment in the state of Selangor and in Malaysia at the moment.

Maklumat Tambahan Syarikat [SYARIKAT]

Saiz Syarikat : 2001 – 5000 Employees
Masa Pemprosesan Permohonan : 16 days
Industri : Manufacturing / Production
Elaun dan Lain-lain : Education support, Medical, Business (e.g. Shirts), Annual Bonus;Group Hospitalization & Surgical, Group Personal Accident, Meal, Office position:Regular hours;Front-line position:Shift required
Lokasi : China