IT Helpdesk Support [Changi, Shift hour]

Jawatan Kosong IT Helpdesk Support [Changi, Shift hour] di [SYARIKAT]

KETERANGAN JAWATAN KOSONG

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Be available to take calls.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• “How-to” assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure, Multi-language / local-language capabilities as agreed. The Service Desk will authenticate each requester’s call request.
• Receive and answer all User IT Service Request calls (including trouble calls, install, move, add and change (“IMAC”) requests, and requests for general technology assistance)
• Determine inquiry/problem resolution requirements.

Maklumat Tambahan Jawatan Kosong

Tahap Pekerjaan : Junior Executive
Kelayakan : Services, Tech & Helpdesk Support
Pengalaman Kerja : 1 year
Jenis Kerja : Full-Time
Pengkhususan Kerja : Services, Tech & Helpdesk Support / 505, 152

Maklumat Syarikat Majikan, [SYARIKAT]

Established in 2018, Alphaeus has just one goal in mind – to be a one-stop IT solution provider for all Information Technology (IT) support services in Singapore. A fast-growing IT management company, it focuses on supporting businesses with technology and outsourcing solutions. Alphaeus is engaged in several large contracts with clients from both public and private sectors. Alphaeus has established extensive standard operating procedures (SOP), which is customizable to suit customers’ environments.

In Alphaeus, we aim to provide good quality service to meet customer demands and changing needs.

Maklumat Tambahan Syarikat [SYARIKAT]

Saiz Syarikat : 201 – 500 Employees
Masa Pemprosesan Permohonan :
Industri : Consulting (IT, Science, Engineering & Technical)
Elaun dan Lain-lain : Medical, Casual (e.g. T-shirts)
Lokasi : East
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