This role is responsible to provide 24/7 technical support (L1 & L2) on the Connectivity/ICT services subscribed by/for TM ONE Customers. This position is to be located/stationed at customer site (based on project).
Capable to manage customers expectation related to complicated and comprehensive connectivity/ICT services.
Provide expert guidance in logical and physical network design improvement/new implementation.
Provide expert industry and technology advise to assist in the planning of the technologies shift in network and/or security infrastructure
To oversee customer day-to-day IT support operation, maintenance, L1/L2 support and troubleshooting of issue reported.
To advise, recommend and assist TM ONE customers on continuous effort to improve customer infrastructure.
To produce weekly and monthly reporting of TM ONE Connectivity/ICT services performance with detail breakdown of individual/appliance service uptime and performance metric.
To attend in-person meetings with clients to analyze, troubleshoot and diagnose connectivity/ICT problems.
To respond to customer inquiries and assist in troubleshooting and resolving challenges, as well as to provide prompt and accurate feedback to customer
To follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
To conduct preventive maintenance and provide the necessary report.
Maklumat Tambahan Jawatan Kosong
Tahap Pekerjaan : Junior Executive Kelayakan : Building/Construction, Civil/Construction Pengalaman Kerja : 3 years Jenis Kerja : Contract Pengkhususan Kerja : Building/Construction, Civil/Construction / 511, 184
Maklumat Syarikat Majikan, [SYARIKAT]
Telekom Malaysia Berhad (TM), is the national connectivity and digital infrastructure provider and Malaysia’s leading integrated telco; set to enable Digital Malaysia by offering a comprehensive suite of communication services and solutions in fixed (telephony and broadband), mobility, content, WiFi, Cloud, Data Centre, cybersecurity, IoT and smart services. TM is driven by stakeholder value creation in a highly competitive environment; and places emphasis on delivering an enhanced customer experience via continuous customer service quality improvements and innovations, whilst focusing on increased operational efficiency and productivity.
Maklumat Tambahan Syarikat [SYARIKAT]
Saiz Syarikat : More than 5000 Employees Masa Pemprosesan Permohonan : 29 days Industri : Telecommunication Elaun dan Lain-lain : Dental, Education support, Medical, Loans, Sports (e.g. Gym), Vision, Regular hours, Mondays – Fridays, Casual (e.g. T-shirts) Lokasi : Kuala Lumpur