Cloud And Infrastructure Engineer, (Server Engineer) – 24/7 Shift

Jawatan Kosong Cloud And Infrastructure Engineer, (Server Engineer) – 24/7 Shift di [SYARIKAT]


About Doherty Associates

Doherty Associates (DA) has delivered IT solutions for over 30 years to some of the world’s most prestigious and demanding clients. We focus on the professional and financial services sectors, including private equity, venture capital, and legal firms – including some of the UK’s top ten law firms.

We are a Microsoft Gold Partner with four Solutions Partner Designations (including Modern Work), a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited.

We’re a pioneering and innovative organisation; we pride ourselves on our passion and expertise to deliver transformations and managed services to our customers. And it’s through this success that we are now looking to evolve our global managed services function with additional roles in our service desk across London and Kuala Lumpur.

About the Role

We are looking for enthusiastic, customer focused engineers to be part of our Technical Operations Team based in Kuala Lumpur, Malaysia. This is a highly technical role that will require you to be proficient in different technologies as you will be exposed to the full IT landscape and not just a subset of the technology.

You will be part of a mature 24/7 operation with deep technical skills in many different areas. You will work closely with our colleagues in London and other locations in providing quality 24/7 support to our diverse range of clients.


The role will involve supporting our primarily London based customers by dealing with service tickets from a variety of sources at any time of the day. You will be supporting multiple technologies which include Wintel, AD, Cloud (Azure/O365), Networking, end user support and security related incidents. Where required, you will be in direct contact with the customer as well as 3rd party vendors at any time of the day.

Office hours: Shift work required to cover a 24/7 operation via 12-hour shift patterns on a rotational basis. This includes working on public holidays when it falls on your shift (Overtime provided). You will be required to work every alternate weekend on a 2-2-3 pattern. (Shift allowance provided)

Location: Kuala Lumpur, Malaysia.

Skills and experience

Must have:

  • At least 3 years experience in a service desk role
  • Strong working knowledge of Microsoft Windows Server and Desktop operating systems
  • Understanding of Networking and experience around UTM devices, routers and switches
  • Experience of working with Microsoft cloud services (Azure/O365)
  • Working knowledge of Active Directory, DHCP, DNS, GPO
  • Working knowledge of fundamental ITIL principals

Nice to have:

  • Previous MSP experience supporting multiple customers
  • Any experience with the following –
  • RMM tools such as N-Central, Kaseya or LabTech
  • MCM(SCCM) – patch management, app packaging and deployment
  • Security related incidents
  • Server virtualisation – Hyper V/VMware ideally in a clustered setup
  • Microsoft Exchange in an on-prem clustered environment
  • Microsoft Intune
  • Any Microsoft or security related training/certifications (held or pending)

About the person

  • Very good spoken and written English
  • Comfortable speaking to UK based English speaking customers and colleagues on a daily basis
  • A proactive, ‘can do’ attitude
  • Strong analytical and problem-solving skills
  • Ability to work under pressure
  • Excellent customer-facing and interpersonal skills
  • A team player who is able to develop and foster inclusive and collaborative working relationships

Why work at Doherty?

  • Competitive salary plus performance related bonus
  • Hybrid working (mix of primarily working from home / Kuala Lumpur office)
  • Wide range of Company benefits
  • Day off on your birthday
  • Be part of an award winning technical team
  • Company funded exams including an incentive pay out for successful completion 


We offer a competitive salary based on experience and qualifications. We also operate a performance related bonus scheme. Medical benefits are provided and parking is claimable. 

Maklumat Tambahan Jawatan Kosong

Tahap Pekerjaan : Junior Executive
Kelayakan : Computer/Information Technology, IT-Network/Sys/DB Admin
Pengalaman Kerja : 5 years
Jenis Kerja : Full-Time
Pengkhususan Kerja : Computer/Information Technology, IT-Network/Sys/DB Admin / 508, 193

Maklumat Syarikat Majikan, [SYARIKAT]

Doherty Associates

Doherty Associates (DA) has successfully delivered IT support and consultancy services for the past 30 years to world-renowned, international clients. Our focus is on the professional and financial services sector, including leading private equity and venture capital firms and top 10 UK law firms.

We are a Microsoft Gold Partner with ten gold competencies, a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited.

Our clients rely on us to bring specialist expertise across cloud solutions, hybrid working, modern workplace, data and BI, cyber security, governance and compliance, and networking. We have built a reputation as a company that keeps its promises and delivers quality.

We are head quartered in London, United Kingdom and have a well established subsidiary operation based in Kuala Lumpur, Malaysia.

Maklumat Tambahan Syarikat [SYARIKAT]

Saiz Syarikat : 1 – 50 Employees
Masa Pemprosesan Permohonan : 14 days
Industri : Consulting (IT, Science, Engineering & Technical)
Elaun dan Lain-lain : Medical, Parking, Incentive scheme, Company-sponsored training and development, Smart Casual, 24/7 Operations (Regular hours, shift required)
Lokasi : Kuala Lumpur