Customer Service Roadside Assistance

Jawatan Kosong Customer Service Roadside Assistance di [SYARIKAT]

KETERANGAN JAWATAN KOSONG

• Provide 24/7 service of inbound calls for roadside and accident assistance and other service requests such as on-the-go windscreen replacement and car replacement assistance service to customers.
• Probe to identify the need of the customer based on vehicle situation.
• Provide policy coverage details.
• Manage response by coordinating service providers to assist the customer.
• Follow up and provide status updates to customers.
• Attend to all inquiries and complaints from inbound calls and provide accurate, satisfactory answers to their queries and concerns.
• Guide customers basic trouble shooting and offer appropriate alternatives.
• Escalate situation/complaint involving dissatisfied customers, offering assistance advice and support.
• Capture voice of customer and provide service recovery lapse for process improvement opportunity.

Requirement

• Certification or Diploma in Automotive or related industry
• Experience in Automotive call center is an added advantage.
• STPM/Diploma or equivalent with 0-1 year of work experience.
• Able to speak and read Bahasa Melayu & English fluently.
• Mandarin speakers are also encouraged to apply.
• Ability to multi-task, prioritize, and manage time effectively
• Able to work from Office & Home as required by Management.

Maklumat Tambahan Jawatan Kosong

Tahap Pekerjaan : Junior Executive
Kelayakan : Services, Customer Service
Pengalaman Kerja : 1 year
Jenis Kerja : Contract
Pengkhususan Kerja : Services, Customer Service / 505, 134

Maklumat Syarikat Majikan, [SYARIKAT]

Whether you’re searching for your dream job, a fresh graduate looking for your first job, or an employer finding the perfect talent that fits your organization, You can always count on us. At Elabram Group, we’ve been assisting job seekers and employers for more than 20 years. So if you’re looking to enhance your career to the next level, visit us at https://elabram.com/Elabram was incorporated in 1999. We aim to become the best HR Solutions Provider in the Asia Pacific by providing innovative HR Solutions and Axdif. Elabram builds clients’ networks from prominent technology companies and experts from diverse professional backgrounds. We have successfully placed more than 83,000 talents and served more than 118 clients worldwide in various industries. Elabram Group is constantly expanding its business. We operate across Malaysia, Indonesia, Thailand, Philippines, and Singapore.
Our services:

• Executive Search
• Recruitment
• HR Outsourcing
• Payroll services
• Expatriate services
• HR consulting
• HR Restructuring
• Remote worker services

As the best HR Solution company, Elabram Group proudly achieved several awards last year from HRM Asia Readers Choice Awards 2021

• Gold Award For Best Recruitment Firm – Engineering/IT Position
• Silver Award For Best Recruitment – Outsourcing Solution
• Silver Award For Best Recruitment Firm – Client Experience
• Silver Award For Best HR Tech – Outsourcing Solution

Maklumat Tambahan Syarikat [SYARIKAT]

Saiz Syarikat : 51 – 200 Employees
Masa Pemprosesan Permohonan : 19 days
Industri : Human Resources Management / Consulting
Elaun dan Lain-lain :
Lokasi : Kuala Lumpur
Lamar Sekarang!