MDEC Client Contact Centre (CliC) Executive (Temp)

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Jawatan Kosong MDEC Client Contact Centre (CliC) Executive (Temp) di [SYARIKAT]

KETERANGAN JAWATAN KOSONG

Core Deliverables

1. Deliver world-class customer service, while responding to Customer inquiries and concerns via MDEC’s official communication channels (e.g calls, emails, website, etc)

  • Attend to all incoming interaction with our Customer through a consultative approach, understanding their current and future needs, providing first contact resolution, or by consulting with internal team and negotiating a positive outcome for the Customer and MDEC.
  • Enhance our customers’ experience by identifying opportunities to offer available products or services based on our Customer’s needs
  • Always work with end goal of resolving customer’s needs and ensuring a positive customer experience in every interaction.
  • To make outgoing calls to customers as and when required
  • Ensure all service standards and targets are met.
  • Re-prioritize and adapt to an ever-changing environment

2. Reporting

  • To document each customer’s information and interaction in the Customer Management system clearly and in a timely manner. (e.g. log-on time, interaction records, customer details and customer satisfaction index).
  • To document and update Outbound Calls interaction and information
  • To update any ad-hoc reports assigned by the management

3. Conformance to

  • Adherence
  • Punctuality
  • Attendance

4. Sales/Outbound

  • Cross sell and up sell company product and service whenever possible
  • Build customer’s interest in the services and products offered

5. To support and contribute in all initiatives of the Department and Division

Qualifications
  1. Tertiery education in any discipline.
  2. Good command of Bahasa Malaysia & English, both verbal and written.
  3. Good interpersonal & communication skills. Experience in a contact center environment is a bonus.
  4. well versed or at least familiar in the usage of Microsoft Office tools.
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Maklumat Tambahan Jawatan Kosong

Tahap Pekerjaan : Not Specified
Kelayakan : Healthcare, Practitioner/Medical Asst
Pengalaman Kerja :
Jenis Kerja :
Pengkhususan Kerja : Healthcare, Practitioner/Medical Asst / 513, 111

Maklumat Syarikat Majikan, [SYARIKAT]

MDEC

Maklumat Tambahan Syarikat [SYARIKAT]

Saiz Syarikat :
Masa Pemprosesan Permohonan :
Industri : Others
Elaun dan Lain-lain :
Lokasi : Cyberjaya

 

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