Jawatan Kosong MDEC Client Contact Centre (CliC) Executive (Temp) di [SYARIKAT]
KETERANGAN JAWATAN KOSONG
Core Deliverables
1. Deliver world-class customer service, while responding to Customer inquiries and concerns via MDEC’s official communication channels (e.g calls, emails, website, etc)
Attend to all incoming interaction with our Customer through a consultative approach, understanding their current and future needs, providing first contact resolution, or by consulting with internal team and negotiating a positive outcome for the Customer and MDEC.
Enhance our customers’ experience by identifying opportunities to offer available products or services based on our Customer’s needs
Always work with end goal of resolving customer’s needs and ensuring a positive customer experience in every interaction.
To make outgoing calls to customers as and when required
Ensure all service standards and targets are met.
Re-prioritize and adapt to an ever-changing environment
2. Reporting
To document each customer’s information and interaction in the Customer Management system clearly and in a timely manner. (e.g. log-on time, interaction records, customer details and customer satisfaction index).
To document and update Outbound Calls interaction and information
To update any ad-hoc reports assigned by the management
3. Conformance to
Adherence
Punctuality
Attendance
4. Sales/Outbound
Cross sell and up sell company product and service whenever possible
Build customer’s interest in the services and products offered
5. To support and contribute in all initiatives of the Department and Division
Qualifications
Tertiery education in any discipline.
Good command of Bahasa Malaysia & English, both verbal and written.
Good interpersonal & communication skills. Experience in a contact center environment is a bonus.
well versed or at least familiar in the usage of Microsoft Office tools.
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Maklumat Tambahan Jawatan Kosong
Tahap Pekerjaan : Not Specified Kelayakan : Healthcare, Practitioner/Medical Asst Pengalaman Kerja : Jenis Kerja : Pengkhususan Kerja : Healthcare, Practitioner/Medical Asst / 513, 111
Maklumat Syarikat Majikan, [SYARIKAT]
Maklumat Tambahan Syarikat [SYARIKAT]
Saiz Syarikat : Masa Pemprosesan Permohonan : Industri : Others Elaun dan Lain-lain : Lokasi : Cyberjaya
Ejobskini Portal Jawatan Kosong Terkini Malaysia
