Executive-Customer Service (Cryptocurrency) (English&Bahasa Indonesia Language)

Jawatan Kosong Executive-Customer Service (Cryptocurrency) (English&Bahasa Indonesia Language) di [SYARIKAT]


The Responsibilities of the Role: –

  • Handle customers’ enquiries about cryptocurrency and related services and products via email and live chat to ensure customer satisfaction is achieved.
  • Resolve or escalate customer issues and complaints in a timely fashion.
  • Examine the documents of new customer relationships for KYC (Know Your Client) purposes.
  • Provide instructions for a smooth customer onboarding process specifically focusing on KYC verification.
  • Assist in client onboarding and additional document checking process.
  • Collect customer’s feedback and ideas and send them to relevant departments.
  • Test new product/service and provide feedback to relevant stakeholders.
  • Any other task(s) as assigned by management.

The Requirements for the Role:

  • Degree holders preferably in Finance, Economics or business-related are preferred.
  • Good command of English (B2 level) and native Bahasa Indonesia.
  • Minimum of 1 year experience in exchange customer service and experience preferably in crypto currency.
  • Computer literate with particular emphasis on Microsoft Office Applications and other CRM systems.
  • Hands-on experience with Zendesk is an advantage.
  • Customer centric mindset.
  • Dynamic, highly motivated and a result -oriented team player with good interpersonal skills.
  • Ability to work independently and as a team with minimal supervision.
  • Ability to work in a challenging environment and on rotational shifts.
  • Contact Centre Operating Hours: 24/7.
  • Shift based on roster.
  • 5 days week; off days based on roster.

The Package: –

  • Attractive Salary (RM 3550)
  • Performance Related Allowance on a quarterly basis
  • 15 days Annual Leave
  • 14 days Medical Leave
  • Medical and hospitalization insurance coverage

Maklumat Tambahan Jawatan Kosong

Tahap Pekerjaan : Junior Executive
Kelayakan : Services, Customer Service
Pengalaman Kerja : 1 year
Jenis Kerja : Full-Time
Pengkhususan Kerja : Services, Customer Service / 505, 134

Maklumat Syarikat Majikan, [SYARIKAT]

Scicom (MSC) Berhad

Scicom was incorporated in 1997 in Malaysia and is a Public Listed Company (PLC) listed on the main board of Bursa Malaysia. Scicom has been a PLC since 2005 with service centres in Kuala Lumpur and Colombo. We service local conglomerates, multi-nationals and governments around the region and beyond.Our suite of services include integrated solutions in Customer Lifecycle Management, Education Solutions, e-Commerce Solutions and e-Government Solutions.Scicom talks, emails, tweets, chats, processes and interacts with millions of customers annually. Our portfolio of business solutions and industry expertise enables us to address our client’s business challenges and translate their strategic vision into roadmaps that will rapidly create new sources of value and differentiation. Over 100 million distinct transactions resolve, enhance, provide value and serves our clients customers in over 30 languages.Our centres in Malaysia and Sri Lanka, linked and fully redundant via state of the art multi-channel technology platforms, serves a discerning client base.Scicom provides unique solutions in service excellence across Asia Pacific.Only shortlisted candidates will be notified.Scicom follows the requirements of the Personal Data Protection Act 2010 and will only use your data in accordance with the terms of this Privacy Notice. We will only hold your data for as long as is necessary and in connection with your application for employment. Third Parties may receive your data if required and in accordance with the law. Scicom will maintain your data securely. For more information on how we use and protect your personal information please click on the links to read the Privacy Notice and Website Terms of Use before submitting your personal information to us. By contacting us, you are accepting the terms and conditions set out under the Privacy Notice and Website Terms of Use in accordance with the Personal Data Protection Act 2010

Maklumat Tambahan Syarikat [SYARIKAT]

Saiz Syarikat : 2001 – 5000 Employees
Masa Pemprosesan Permohonan : 23 days
Industri : Call Center/IT-Enabled Services/BPO
Elaun dan Lain-lain : Medical, Business (e.g. Shirts), As per the position advertised
Lokasi : Kuala Lumpur