Customer Service Officer

Jawatan Kosong Customer Service Officer di [SYARIKAT]


The Company Info

A fast-growing Business Process Outsourcing company that leverages on technologies that caters for diverse verticals with intelligent solutions.

Your new role in the Company

• Responds to live chats professionally and answer customers’ enquiries.

• Acquire detailed knowledge and understand the operation to resolve customer issue and promote good customer experience.

• Handle customer complaints, to provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

• Support any other ad hoc or administrative duties as assigned related to customer service from time to time.

• Ensure customer satisfaction and provide professional customer support.

What you will need to succeed

• Minimum of 1-year experience in any customer service industry, preferable in a virtual environment.

• Able to work in fast paced environment, independent, customer focused, result oriented & disciplined.

• Ability to multi-task, prioritize, and manage time effectively.

• Creative thinking and problem-solving skill.

• Agree to sign a confidentiality agreement to protect customer and company benefits.

• Equipped with a stable internet connection with a minimum speed of 10mbps speed as this is a work from home position.

• Able to work on 24/7 rotating shifts, during weekends and public holidays.

• Ability to read and write in English, Bahasa Melayu and Mandarin.

What do we offer

  • Structured and clear career path, up to management level.
  • Employee development and great exposure in a fast-paced working environment.
  • Both the monetary and non-monetary rewards come with the hard work and result. Empowerment and entrusted leadership style.
  • Young, vibrant, and energetic team.
  • Basic salary
  • Shift allowance
  • Language allowance
  • KPI incentive
  • Performance bonus
  • 7 days annual leave & 7 days medical leave per contract

What you should do now

If you believe that you have the right experience, skills and a strong drive to succeed, click apply now to register your interest and present your resume for the role.

Maklumat Tambahan Jawatan Kosong

Tahap Pekerjaan : Junior Executive
Kelayakan : Services, Customer Service
Pengalaman Kerja : 3 years
Jenis Kerja : Full-Time
Pengkhususan Kerja : Services, Customer Service / 505, 134

Maklumat Syarikat Majikan, [SYARIKAT]


Maklumat Tambahan Syarikat [SYARIKAT]

Saiz Syarikat : 1 – 50 Employees
Masa Pemprosesan Permohonan :
Industri : Human Resources Management / Consulting
Elaun dan Lain-lain :
Lokasi : Petaling Jaya