Personal Financial Consultant, Southkey Branch MY

Jawatan Kosong Personal Financial Consultant, Southkey Branch MY di [SYARIKAT]


Job Purpose Actively market and sell all core consumer products, primarily to branch walk-in customers. The Personal Financial Consultant executes a consultative selling process, which involves identifying and recommending CIMB products to meet customer’s financial needs. Key Products

  • Retail Loan
  • ASB Financing
  • Personal Financing
  • Wealth Management
  • Credit Card
  • Bancassurance KEY RESPONSIBILITIES Sales Planing
  • To actively identify and pursue sales opportunity by : ─ Generating new leads through asking for referrals, networking with lawyers, real estate agents, data mining existing depositors for additional opportunities etc.

─ Following up on leads promptly ─ Executing requisite number of con calls. ─ Participating in sales activities / customer acquisition activities organised by Branch or HQ

  • To manage sales pipelines by: ─ Participating in sales management routines where sales activities and results will be reviewed with BM
  • To maintain accurate and updated information by: ─ Keeping abreast with updated product information and market changes (e.g. revised interest rate of CIMB products and competitors, equity, interest rate markets) ─ Maintaining accurate and updated information on customers.

─ Maintaining accurate and updated information on leads and pipeline reporting.   Sales Execution 

  • To actively market and sell CIMB’s consumer products to all customers by : ─ Understading assessing customer’s requirements and recommending appropriate consumer products.

(using the relevant performance support tools : e.g. Tactical Sales Tool, CPMS) ─Actively cross – selling to CIMB’s customers.

  • To execute sales based on customer request on timing
  • Referring new non-consumer lending opportunities to the appropriate units (e.g. SME desk, Business Banking)
  • To work with the branch sales team to execute marketing and sales plan communicated by the Branch Manager such as atteding launch sites (e.g. produt roadshows) when reqiured.
  • To ensure turnaround time for credit, wealth and bancassurance applications and fullfillment processes in system (straight

Through and Forms) are within service levels agreed upon. Escalate to Branch Manager when necessary

  • To ensure completeness and accuracy of documentation or data entry upon submission or after sales services to Fulfillment Operations.
  • To comply with process and procedures for sales execution, appeals, discounts, redemption etc.

  Customer Relationship

  • To build and maintain long-term and profitable relationships by: ─ Providing quality customer service that upholds customer waiting time.

─ Obtaining customer’s feedback on sales – related matters and inform Branch Manager, where appropriate. ─ Resolving customer’s problems and complaints on sales – related matters and escalate unresolved complaints to Branch Managers on exception basis Compliance

  • To manage portfolio risk exposure for customers (only applicable when it is technology enabled)
  • To ensure that there are no discrepancies, exceptions and non-compliance when booking rates (e.g. Unit Trust, Currency and Treasury products)
  • To strictly comply to the CIMB Bank’s policies and procedures, including credit control procedures, audit compliance, BNM Guidelines etc
  • To comply with sales code of ethics and governance
  • To respond to compliance enquiries from Vertical line (BM, RD & CSD Head ) and Horizontal line (Segment Manager and Sales Segment Support Lead) People Management 
  • To encourage and promote teamwork within branch sales team by : ─ Providing assistance (e.g. training, knowledge sharing, covering of duties ) to sales team members where necessary ─ Identifying and sharing new ideas and approaches for increasing sales and maximising customer experiences ─ Maintaining a conducive and professional working relationship within the sales team.
  • To project a professional business image at all times through high standards of housekeeping and personal grooming
  • To participate in the Continuous Professional Development Program

Maklumat Tambahan Jawatan Kosong

Tahap Pekerjaan : Not Specified
Kelayakan : Accounting/Finance, Banking/Financial
Pengalaman Kerja :
Jenis Kerja :
Pengkhususan Kerja : Accounting/Finance, Banking/Financial / 501, 135

Maklumat Syarikat Majikan, [SYARIKAT]

CIMB Group Malaysia

Maklumat Tambahan Syarikat [SYARIKAT]

Saiz Syarikat :
Masa Pemprosesan Permohonan :
Industri :
Elaun dan Lain-lain :
Lokasi : Malaysia