Customer Service Executive – English Speaker (Non-Voice – Chat & Email)

Jawatan Kosong Customer Service Executive – English Speaker (Non-Voice – Chat & Email) di [SYARIKAT]

KETERANGAN JAWATAN KOSONG

Summary : –

• This is a non-voice data-entry & writing type of customer service or back-end support job done through chat and email in a BPO (call centre) setting.
• Maintain data entry requirements by following data program techniques and procedures.
• Coordinate online with customers, either collecting or offering them information through a web-based chat program or via e-mail.
• Process customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
• Enter customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
• Verify entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data

Requirements:-

• Candidate must possess at least an SPM and above.
• Required language(s): English.
• Full Training Program will be provided for new hires even fresh graduates who are interested to start their career.
• Applicants must be willing to work on 24/7 rotational shifts.
• Each Shift consists of 9 working hours included 1-hour lunch break-time

Salary & Benefit :-

• Attractive KPI incentives
• Cooperate discount
• Attractive annual leaves
• EPF & SOCSO
• Health and life insurance
• Medical Coverage
• Connected to LRT/KTM Subang Jaya via a link bridge
• Permanent role

Maklumat Tambahan Jawatan Kosong

Tahap Pekerjaan : Non-Executive
Kelayakan : Services, Customer Service
Pengalaman Kerja :
Jenis Kerja : Full-Time
Pengkhususan Kerja : Services, Customer Service / 505, 134

Maklumat Syarikat Majikan, [SYARIKAT]

IGT is a leading BPM and IT Services provider committed to delivering innovation and business excellence across the entire spectrum of the travel, transportation, and hospitality domain. IGT offers integrated IT-BPM services including: Application Development and Maintenance; Mobility; Testing; Business Intelligence; Contact Center Services; Back Office Services; and Consulting Services worldwide.

IGT is part of IGT Solutions Pvt. Ltd. one of India’s largest travel conglomerates. With its state-of-the-art delivery centers and worldwide operational presence, IGT boasts of a diverse talent pool with high level of expertise. IGT, through its innovative solutions and services, offers a unique value proposition in terms of accuracy, quality, flexibility, and cost savings to a large number of airlines, travel management companies, OTAs, travel technology companies, hotels, and logistics companies.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Maklumat Tambahan Syarikat [SYARIKAT]

Saiz Syarikat : More than 5000 Employees
Masa Pemprosesan Permohonan : 22 days
Industri : Call Center/IT-Enabled Services/BPO
Elaun dan Lain-lain : Dental, Medical, Annual Leaves, Overtime, Performance Incentives and etc., Smar Casual, 24/7, Rotational Shift
Lokasi : Petaling Jaya
Lamar Sekarang!