Customer Service Support

Jawatan Kosong Customer Service Support di [SYARIKAT]


Job Description

Sutherland is seeking an energetic and dedicated person as a Customer Service Associate. If you are keen to be in the Customer Service line, apply with Sutherland now!

Job Role:

– Research customer problems and deliver solutions

– Deliver an experience to every customer, meeting the client’s service standards

– Respond to 60-100 emails/social media communication per day through personalize social media and/or long form email responses to customer enquiries

– Achieve and maintain required metrics and goals

– Work pro-actively to ensure potential issues are escalated appropriately.

– Work as part of the team to ensure the program floor is a positive and professional environment.

– Provide support in projects and initiatives as and when required.


·  Degree holder in any field or minimum Diploma

·  Able to read, write and understand Bahasa Malaysia and English

·  1 year of customer service experience, to have experience in BPO industry will be added advantage

·  Ability to use Computer Systems – application usage (shortcuts, alternating windows, navigating tools)

·  Familiarity with mobile devices and TV

·  Knowledge of browsers (IE8, Chrome)

·  Familiarity in Social Media platforms & music applications

·  Social Media savvy – familiar with terms and trends in Social Media

·  Excellent Typing Skills

Maklumat Tambahan Jawatan Kosong

Tahap Pekerjaan : Junior Executive
Kelayakan : Services, Customer Service
Pengalaman Kerja : 1 year
Jenis Kerja : Full-Time
Pengkhususan Kerja : Services, Customer Service / 505, 134

Maklumat Syarikat Majikan, [SYARIKAT]


Maklumat Tambahan Syarikat [SYARIKAT]

Saiz Syarikat : 201 – 500 Employees
Masa Pemprosesan Permohonan : 22 days
Industri : Call Center/IT-Enabled Services/BPO
Elaun dan Lain-lain : Miscellaneous allowance, Medical, Vision, Business (e.g. Shirts)
Lokasi : Kuala Lumpur