Customer Care Officer(F&B Industry) / Immediate Hiring

Jawatan Kosong Customer Care Officer(F&B Industry) / Immediate Hiring di [SYARIKAT]


Responsibilities :

  • Managing and implementing customer care strategies, including handling customer inquiries & investigations, resolving complaints, and ensuring customer satisfaction.
  • Responding to customer inquiries via various communication channels, including phone, email, chat, and social media.
  • Developing a deep understanding of the company’s products and services to effectively address customer inquiries.
  • Escalating unresolved or complex customer issues to higher-level support or management as necessary.
  • Creating and maintaining SOPs for marketing processes, ensuring standardization and efficiency in marketing operations.
  • Collaborating with cross-functional teams, such as sales, product, and design, to align marketing efforts with business objectives.
  • Developing and executing digital marketing strategies, including email marketing, social media management, and online advertising.
  • Utilizing CRM software to manage and track customer interactions, ensuring a personalized and consistent customer experience.


  • Candidate must possess Bachelor’s Degree, Master’s Degree in Marketing, Digital Marketing, Mass Communications or equivalent.
  • Prefer applicant come with 1 years and above of working experience in the related field is required for this position.
  • Fresh graduate with equivalent background are welcome to apply(Training and guidance will be provided)
  • Flexibility in adjusting strategies based on evolving customer trends and feedback.
  • Multitasking & good attention to detail.
  • Critical thinking, logical communication & decision making.

Maklumat Tambahan Jawatan Kosong

Tahap Pekerjaan : Entry Level
Kelayakan : Services, Customer Service
Pengalaman Kerja : 1 year
Jenis Kerja : Full-Time
Pengkhususan Kerja : Services, Customer Service / 505, 134

Maklumat Syarikat Majikan, [SYARIKAT]

Lavender Confectionery & Bakery Sdn Bhd

Lavender started as a bakery and pâtisserie inspired by the pleasant scent and beauty of the Lavandula plant. We have since included several dining concepts; self-service L.café, casual L.bistro and restaurant L.table.

Like many privately-owned companies that are proud of their time-honoured traditions and highly crafted products, we are one family-owned company that has our lives dedicated to our products. From gourmet burgers to natural-yeast starter breads, copper-cooked jams to no-filler sausages, our products are homemade from scratch using the most natural and wholesome ingredients with no added preservatives and/or additives.

5 Working Days per week

Attractive Benefit Included:

  • Fixed Basic
  • Variable Bonus
  • Group Insurance
  • Medical Benefit
  • Dental Benefit
  • Allowances
  • Discount Voucher
  • Birthday Leave 
  • Birthday Voucher 

Interested candidates, please forward your updated resume via online.

Shortlisted candidates will be notified. 

Maklumat Tambahan Syarikat [SYARIKAT]

Saiz Syarikat : 501 – 1000 Employees
Masa Pemprosesan Permohonan : 4 days
Industri : Food & Beverage / Catering / Restaurant
Elaun dan Lain-lain : Medical, Regular hours, Mondays – Fridays, Business (e.g. Shirts), Staff Discount, Dental, Birthday Leave, Staff Vouchers
Lokasi : Johor Bahru