Jawatan Kosong Customer Service Representative (Rotational Shift) di [SYARIKAT]
KETERANGAN JAWATAN KOSONG
Job Responsibilities
Attending to all inquiries/issues from global customers on multiple channels including email, chat, voice, and social media.
Liaising with both internal & external stakeholder e.g. product managers & the marketing team to handle complaints and feedback related to websites, products, platforms, and services, etc.
Maintaining a working knowledge of company products to effectively communicate with customers.
Creating and maintaining strong relationships with company partners and external stakeholders.
Escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.
Nice to Haves
Working knowledge of CRM tools, such as Zendesk.
Familiar with crypto/finance-technology industry
Experience working with teams across global offices and time zones.
Basic computer knowledge: MS Office, MS Outlook and Internet Explorer and others applications like GA.
Call center customer service-related work experience is preferred.
Job Requirements
A diploma in finance, customer service, or a related field.
A minimum of 2 years’ experience as a social media agent, customer service, or a similar role.
Excellent command of spoken and written English with multi-language skills would be a plus.
Ability to work independently in a fast-paced environment.
Willingly to work according to given schedule to support 24×7 operations.
Strong people skills: Ability to navigate difficult situations and stay calm under pressure.
Solutions mindset: passion to find the right solution for Customer, and resolve the issue overcoming obstacles; good cost-efficient decision making.
Excellent time management: ability to multi-task to solve issue for Customers, while managing time.
Quick learner: ability to ramp up quickly and act on feedback constructively.
Benefits
Annual Leaves
Insurance Coverage for Employee & Dependants
Shift Allowance (Noon / Night)
Meal Allowance
KPI Allowance (subject to performance)
Maklumat Tambahan Jawatan Kosong
Tahap Pekerjaan : Junior Executive Kelayakan : Services, Customer Service Pengalaman Kerja : 1 year Jenis Kerja : Full-Time Pengkhususan Kerja : Services, Customer Service / 505, 134
Maklumat Syarikat Majikan, [SYARIKAT]
As an employee of Centauri Services And Technology, you will have access to tailored professional development opportunities whereby employees get to wear many hats and gain different skill sets with a competitive pay package.
We work hard to ensure that our workplace is a diverse, innovative environment that instigates collaborations, creativity, and intrapreneurship in a flexible future workplace.
Centauri Services And Technology is located in the heart of Kuala Lumpur for International Finance and Business – Exchange 106, which convenient closely to MRT Tun Razak Exchange.
Maklumat Tambahan Syarikat [SYARIKAT]
Saiz Syarikat : 51 – 200 Employees Masa Pemprosesan Permohonan : 22 days Industri : Others Elaun dan Lain-lain : Education support, Miscellaneous allowance, Medical, Casual (e.g. T-shirts), Yearly Bonus, Meal Allowance, Team Building Fund, Hybrid Working Environment, Shift Rotational Lokasi : Kuala Lumpur
Ejobskini Portal Jawatan Kosong Terkini Malaysia
