Customer Support Specialist – (SEA)

Jawatan Kosong Customer Support Specialist – (SEA) di [SYARIKAT]


FP Markets is a well-established global CFD broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies and we are currently looking to recruit a full-time Customer Support Specialist – Mandarin Speaker in our Office in Malaysia.

The successful candidate does not necessarily need prior experience but needs to have a can-do attitude, willingness to learn and be a team player. The candidate needs to be fluent Mandarin & English. Fluency in other languages is viewed favourably.

This is a great opportunity to work in a varied role and be overseen by and mentored by a team of industry professionals with years of industry experience. The company offers continuous personal development and a dynamic working environment.

Main Duty & Responsibility

  • Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
  • Educating clients on how to use the Company’s website and trading platforms
  • Communicating with clients regarding the company’s products and services via telephone, email and live chat
  • Assisting other departments

Candidate Profile

  • Computer literacy with excellent working knowledge of Microsoft Office applications
  • Knowledge and experience in FX will be considered advantageous
  • A team player with excellent communication skills
  • Native or near-native Mandarin and fluent English is essential

Our Offer

  • Welcoming, young and multicultural team with approachable leadership
  • Exposure to global dynamics
  • Support of ideas
  • Remuneration that you could influence with performance: both salary reviews and bonuses
  • Additional days for annual leave and medical visits

Maklumat Tambahan Jawatan Kosong

Tahap Pekerjaan : Entry Level
Kelayakan : Services, Customer Service
Pengalaman Kerja :
Jenis Kerja : Full-Time
Pengkhususan Kerja : Services, Customer Service / 505, 134

Maklumat Syarikat Majikan, [SYARIKAT]

First Prudential Markets

Founded in 2005 and regulated in Australia, FP Markets has grown to become one of the largest and most reputable players in the industry. Our company vision was to create a superior Forex trading destination where traders could access a full suite of products in global markets. The convenience of being able to trade CFDs across Forex, Shares, Indices, Commodities & Cryptocurrenciesfrom a single account is one of the key reasons traders choose FP Markets.

What sets FP Markets apart from its competitors is its deep understanding of what traders need. It has learnt that the combination of pricing, execution speed, cutting-edge platforms, product range, customer support and market analysis are the key ingredients that give our clients the confidence to trade. Being an Australian licensed forex broker, FP Markets clients interests’ are always a priority. It is its firm commitment to excellence that makes FP Markets one of the leading forex brokers in the World.

P Markets cultivates a collaborative culture, that is mainly focused on teamwork. In this type of culture, relationships, participation, and company morale are at the forefront. Managers are looked at as advisors and guides to employees, as opposed to an authoritarian “boss” who gives instructions without context or assistance and disciplines those who make mistakes.

Our corporate culture is focused on keeping the barriers between the executive level and employees to a minimum. We are highly flexible and focused on thriving with change and taking action.

We are a dynamic, growing team with headquarters in Sydney, Australia. The operations of FP Markets Group are not limited to Australia with growing offices Cyprus, Dubai, Shanghai, India and Malaysia. In searching for the best, we also employ staff in the United Kingdom, Asia, India and beyond. We provide our staff with an exciting working environment that includes opportunities for professional development coupled with a competitive remuneration package.

Maklumat Tambahan Syarikat [SYARIKAT]

Saiz Syarikat : 51 – 200 Employees
Masa Pemprosesan Permohonan : 1 day
Industri : Others
Elaun dan Lain-lain : Regular hours, Mondays – Fridays, Casual (e.g. T-shirts)
Lokasi : Kuala Lumpur