Customer Onboarding Specialist (Hong Kong market)

Jawatan Kosong Customer Onboarding Specialist (Hong Kong market) di [SYARIKAT]

KETERANGAN JAWATAN KOSONG

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

Go above and beyond at a company that sets the standard for customer-first service.

How will you make an impact in this role?

We are seeking individual who is excited about joining a fast-paced, team environment and is not embracing challenges and is passionate about building a career in new accounts acquisition, join us today! Candidate should have strong sense of customer service oriented and posed a drive to help people; capable to interact with various business partners across the organization every day to resolve customer friction points. 

Responsibilities 

• Multi-task and efficiently navigate through multiple systems
• Understand all relevant Risk, Compliance and Fraud criteria and ensure the adherence with
• Processing card application through a few internal systems
• Document necessary application information and recommend decision.
• Providing an exception level of customer service through telephone contact with customers

Minimum Qualifications

• Diploma or bachelor’s degree is preferred.
• A minimum 1 – 2 years experiences in financial industrial is preferred.
• Language proficiency in English and Cantonese (both read, verbal and written) – to support phone calls from our Cantonese speaking customers which are also based in Hong Kong market.
• Customer service experience with exceptional listening and relationship building skills.
• An open, flexible, and team-oriented personality
• Customer service experience with exceptional listening and relationship building skills.
• Positive attitude and growth mindset, demonstrated through desire to learn and adapt.
• Good in analytical skills.
• Ability to work in a fast-paced metric driven environment.
• Proficient at multitasking and navigation with multiple systems.

We are available to service our Card Members 5 days per week. Successful candidates are required to work on Monday to Friday, 9am to 6pm including Malaysia Public Holiday.

Compliance Language

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement. 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Maklumat Tambahan Jawatan Kosong

Tahap Pekerjaan : Entry Level
Kelayakan : Services, Customer Service
Pengalaman Kerja : 1 year
Jenis Kerja : Full-Time
Pengkhususan Kerja : Services, Customer Service / 505, 134

Maklumat Syarikat Majikan, [SYARIKAT]

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travellers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more.

For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.

Maklumat Tambahan Syarikat [SYARIKAT]

Saiz Syarikat : 501 – 1000 Employees
Masa Pemprosesan Permohonan :
Industri : Banking / Financial Services
Elaun dan Lain-lain : Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays – Fridays, Flexible Benefits – Customize your own plans, Business Casual
Lokasi : Kuala Lumpur
Lamar Sekarang!