~Customer Success Specialist (Telemetry) – Korean speakers~

Jawatan Kosong ~Customer Success Specialist (Telemetry) – Korean speakers~ di [SYARIKAT]


Job code: JS-CSC-CSS-KR-XXXX-04

This is a strategic customer-facing role responsible for platform adoption success achieved by driving adoption efforts and building strong customer relationships. You will be a trusted advisor and thought-leader responsible for helping customers realize business outcomes with CX Cloud through understanding their business challenges, priorities, and needs. This is a high-touch role, where you will manage customers across theatre.

The CSS lives the values of our client which are: –

1. Responsibility: The CSS represents the client and is the face of the brand to the outside world.

2. Quality and a Passion for Excellence: We always want to shoot for the best possible result.

The CSS is expected to project a professional company image through various communication channels.

Work experience:

  • 1-2 years’ experience in Customer Support in a technical environment
  • Strong business awareness and understanding of key market drivers within IT/networking industry and relevant country of support
  • Selling Business Outcomes competencies
  • Call centre experience is not a ‘must’ but would be a distinct advantage.

Candidate Skills:

  • Must be able to speak, read and write in Korean required
  • TOPIK L5 or L6
  • Customer service or sales experience and/or Telephone sales competencies
  • IT knowledge
  • Relentlessly sales- and results-driven
  • Relentlessly customer-centric (i.e., solving customer problem first and working back to the technology)
  • Digitally savvy with a relentless desire to keep up to date on Cisco.com and other sources of digital information to help customers find what they need
  • Emotional and analytical competence
  • Proactive
  • Innovative
  • Selling skills / Ability to break through gate keeper / Get to decision maker
  • Professional and courteous with strong customer service orientation
  • Ability to interact professionally with individuals from various backgrounds
  • Technical proficiency (i.e., familiarity with common business software, contact center systems, and internet navigation) Strong organizational skills to meet deadlines and the ability to work on multiple tasks simultaneously
  • Assertive and effective communication in Spanish, English and another, if applicable
  • In front of the camera skills
  • anager profile, ability on prioritize time and tasks
  • Long-list customer portfolio management based on events tracking an account prioritization

Maklumat Tambahan Jawatan Kosong

Tahap Pekerjaan : Junior Executive
Kelayakan : Services, Customer Service
Pengalaman Kerja : 1 year
Jenis Kerja : Full-Time
Pengkhususan Kerja : Services, Customer Service / 505, 134

Maklumat Syarikat Majikan, [SYARIKAT]

Teleperformance Malaysia Sdn Bhd

Teleperformance is the global leader in outstanding customer experience.We are the worldwide leader in Omnichannel customer experience. We’ve been providing superior customer care services for leading companies throughout the world since 1978, with expertise in many markets and verticals.We work with people and for people to bring passion and excellence to our businesses like our own business. That is what we do. We transform passion into excellence.With a large global footprint, we bring together best practices and experience from several countries worldwide combined with continuous innovation, the best mix of agents, efficient processes, intelligent analytics and strategic locations. This means rapid team assignment and a variety of solutions to provide a seamless and enriched customer experience wherever you need us.We are moved by passion. It defines us. It motivates us. It moves us forward. And it is part of everything we do.

Maklumat Tambahan Syarikat [SYARIKAT]

Saiz Syarikat : More than 5000 Employees
Masa Pemprosesan Permohonan : 10 days
Industri : Call Center/IT-Enabled Services/BPO
Elaun dan Lain-lain : Miscellaneous allowance, Medical, Casual but respectful of clients' preference, Depends on clients
Lokasi : George Town