Customer Service Specialist

Jawatan Kosong Customer Service Specialist di [SYARIKAT]


Your Responsibilities

•   Provide timely support to customers through available communication channels (Facebook, Instagram, Twitter, Google Review, Youtube Comments and Dark Social)

•   Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.

•   Identify and escalate priority issues through appropriate channels as and when necessary.

•   Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.

•   Maintains and improves quality of service by sharing suggestions and recommendations.

•   Keeps job knowledge and skills up to date through self-study and continuously learning.

•   Meets all key performance indicators set by the company and client.

•   Adheres to the policies and procedures set by the company and client.

•   Create weekly and monthly reports.


•   Fluent in Bahasa Malaysia, and English Language proficiency (reading, writing, speaking and aural comprehension).

•   Ability to handle queries and objections in a professional manner.

•   Passionate about communication and interacting with people is key to success in this role.

•   Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.

•   Customer Service orientation.

•   Minimum typing speed of 40wpm with a 90% accuracy score.

• Computer literate and fully conversant in Microsoft Windows and Microsoft Office

Maklumat Tambahan Jawatan Kosong

Tahap Pekerjaan : Junior Executive
Kelayakan : Services, Customer Service
Pengalaman Kerja : 2 years
Jenis Kerja : Full-Time
Pengkhususan Kerja : Services, Customer Service / 505, 134

Maklumat Syarikat Majikan, [SYARIKAT]

Engage Digital Sdn Bhd

At Engage Digital we have an obsession for delivering digital creative work with real-word results.

We are an award wining digital agency our clients include Mitsubishi, Abbot, Petronas, Royal Canin, BAT, Sime Darby Property, Amanah Raya, Epsom College, Tokio Marine, Argo Bank etc. this will allow you to channel your energy and ideas to help grow and solve digital marketing issues for the world’s largest brands.

Services we provide includes website development & optimisation, digital media services, analytics services and marketing cloud services such as Adobe Marketing Cloud & Google Marketing Cloud. With this width of services we need people from all kinds of different backgrounds, to make amazing happen.

Maklumat Tambahan Syarikat [SYARIKAT]

Saiz Syarikat : 1 – 50 Employees
Masa Pemprosesan Permohonan : 27 days
Industri : Advertising / Marketing / Promotion / PR
Elaun dan Lain-lain : Education support, Miscellaneous allowance, Medical, Regular hours, Mondays – Fridays, Casual (e.g. T-shirts)
Lokasi : Petaling Jaya