Shared Services Manager (JR0022470)

Jawatan Kosong Shared Services Manager (JR0022470) di [SYARIKAT]


Generally this role will be responsible for managing the delivery of high-quality services to internal customers within the organization. This role will oversee the end-to-end service management process and ensure that all services are delivered in line with agreed service level agreements (SLAs) and customer expectations.

Key Responsibilities:

Service Delivery Management:

  • Develop and implement a service delivery management strategy that aligns with the organization’s objectives and priorities.
  • Ensure that all services are delivered in line with agreed SLAs and customer expectations.
  • Monitor and analyze service delivery performance metrics and identify areas for improvement.
  • Develop and implement service improvement plans to address identified areas for improvement.
  • Ensure that service management processes and procedures are documented and adhered to.
  • Manage service delivery budgets and resources.

Service Level Management:

  • Oversee the service provider personnel.
  • Ensure that service providers and operations are meeting SLAs and customer expectations.
  • Identify areas for improvement in service level operations and implement changes to enhance service quality.
  • Develop and implement service desk policies and procedures to improve service delivery.

Relationship Management:

  • Develop and maintain strong relationships with internal customers, stakeholders, and vendors to ensure service delivery is meeting their needs.
  • Liaise with other departments within the organization to ensure that service delivery is integrated with overall organizational objectives

Business Process Management and Implementation:

  • Develop and implement shared services strategies that align with the organization’s overall goals and objectives.
  • Identify opportunities for centralizing and streamlining services to reduce costs and increase efficiencies.
  • Work with other leaders to ensure that shared services align with the needs of the various business units or departments.

We are all different – one talent to another – that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best. We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

Search Firm Representatives – AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.

Maklumat Tambahan Jawatan Kosong

Tahap Pekerjaan : Manager
Kelayakan : Services, Customer Service
Pengalaman Kerja : 7 years
Jenis Kerja : Full-Time
Pengkhususan Kerja : Services, Customer Service / 505, 134

Maklumat Syarikat Majikan, [SYARIKAT]


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It all starts here. 20 years ago, a dream took flight – shaping and forever changing the travel industry in Asia. The idea was simple – make flying affordable for everyone.

We started off as just an airline, but today we are now something much, much more. From a network of gateways and getaways, our businesses now include making logistics and banking more accessible (Teleport, BigPay), linking farms with businesses (airasia grocer), and offering online tech education and entrepreneurship (Redbeat Academy). airasia Super App, our one-stop travel, e-commerce and fintech platform, offers more than 15 lines of products — from travel to lifestyle to finance, there is something on airasia Super App for everyone.

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Maklumat Tambahan Syarikat [SYARIKAT]

Saiz Syarikat : More than 5000 Employees
Masa Pemprosesan Permohonan : 11 days
Industri : Aerospace / Aviation / Airline
Elaun dan Lain-lain : Dental, Education support, Medical, Loans, Sports (e.g. Gym), Vision, Regular hours, Mondays – Fridays, Casual (e.g. T-shirts), Travel benefits
Lokasi : Selangor