Regional Reservation Control Officer (JR0023039)

Jawatan Kosong Regional Reservation Control Officer (JR0023039) di [SYARIKAT]


Operation Hour: 24hours x 7 

RRC Officer 

  • To take incoming telephone calls from Stations or internal departments relating to a range of specified escalation cases within the empowerment, SOPs and service recovery provided. 
  • To work as part of a team of RRC officers and carry out the tasks as stated in the Function Authorization. 
  • To work to agreed productivity and quality standards (e.g. achieving KPI, attendance, etc.) set by the Management team. 
  • To participate fully in the team, taking part in regular team meetings, buzz sessions, and giving feedback and ideas to colleagues, and superiors. 
  • To escalate any queries or unresolved issues to superiors or related departments within the agreed procedures. 

Function Authorization: 

  • Credit Account 
  • Approval From Management 
  •  Airport Tax 
  • Denied Boarding Compensation 
  • Emergency/Medical 
  • Extension of Credit Account
  • Adhoc Retime Cancellation
  • Route Closure 
  • Schedule Retime Cancellation 
  • System Error
  • Voluntary Cancellation 
  • Fare & SSR Override 
  • Overbooking 
  • Name Amendment and Name amendment Notification 
  • Reinstate Bookings 
  • Credit Card Payment Manual Authorization 
  • Move Flight /Irop 
  • Divide Adjustment 
  • Post-Departure Balance Owing 
  • Blacklisting 
  • Lid and Capacity Management 
  • Aircraft Upsize and Downsize 
  • AD-HOC Rescue Flight
  • Travel voucher


The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by the Company. Requirements are representative of minimum levels of knowledge, skills and / or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.  Continued employment remains on an “at-will” basis.

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We are all different – one talent to another – that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best. We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

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Maklumat Tambahan Jawatan Kosong

Tahap Pekerjaan : Junior Executive
Kelayakan : Sciences, Aviation
Pengalaman Kerja : 2 years
Jenis Kerja : Full-Time
Pengkhususan Kerja : Sciences, Aviation / 512, 181

Maklumat Syarikat Majikan, [SYARIKAT]


Find your career destination with AirAsia! 

It all starts here. 20 years ago, a dream took flight – shaping and forever changing the travel industry in Asia. The idea was simple – make flying affordable for everyone.

We started off as just an airline, but today we are now something much, much more. From a network of gateways and getaways, our businesses now include making logistics and banking more accessible (Teleport, BigPay), linking farms with businesses (airasia grocer), and offering online tech education and entrepreneurship (Redbeat Academy). airasia Super App, our one-stop travel, e-commerce and fintech platform, offers more than 15 lines of products — from travel to lifestyle to finance, there is something on airasia Super App for everyone.

Wait no more and visit our career page and be part of our Allstars family.

Maklumat Tambahan Syarikat [SYARIKAT]

Saiz Syarikat : More than 5000 Employees
Masa Pemprosesan Permohonan : 11 days
Industri : Aerospace / Aviation / Airline
Elaun dan Lain-lain : Dental, Education support, Medical, Loans, Sports (e.g. Gym), Vision, Regular hours, Mondays – Fridays, Casual (e.g. T-shirts), Travel benefits
Lokasi : Selangor