Jawatan Kosong Regional Reservation Control Officer (JR0023039) di [SYARIKAT]
KETERANGAN JAWATAN KOSONG
Operation Hour: 24hours x 7
RRC Officer
To take incoming telephone calls from Stations or internal departments relating to a range of specified escalation cases within the empowerment, SOPs and service recovery provided.
To work as part of a team of RRC officers and carry out the tasks as stated in the Function Authorization.
To work to agreed productivity and quality standards (e.g. achieving KPI, attendance, etc.) set by the Management team.
To participate fully in the team, taking part in regular team meetings, buzz sessions, and giving feedback and ideas to colleagues, and superiors.
To escalate any queries or unresolved issues to superiors or related departments within the agreed procedures.
Function Authorization:
Credit Account
Approval From Management
Airport Tax
Denied Boarding Compensation
Emergency/Medical
Extension of Credit Account
Adhoc Retime Cancellation
Route Closure
Schedule Retime Cancellation
System Error
Voluntary Cancellation
Fare & SSR Override
Overbooking
Name Amendment and Name amendment Notification
Reinstate Bookings
Credit Card Payment Manual Authorization
Move Flight /Irop
Divide Adjustment
Post-Departure Balance Owing
Blacklisting
Lid and Capacity Management
Aircraft Upsize and Downsize
AD-HOC Rescue Flight
Travel voucher
DISCLAIMER
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by the Company. Requirements are representative of minimum levels of knowledge, skills and / or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.
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We are all different – one talent to another – that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best. We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
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Maklumat Tambahan Jawatan Kosong
Tahap Pekerjaan : Junior Executive Kelayakan : Sciences, Aviation Pengalaman Kerja : 2 years Jenis Kerja : Full-Time Pengkhususan Kerja : Sciences, Aviation / 512, 181
Maklumat Syarikat Majikan, [SYARIKAT]
Find your career destination with AirAsia!
It all starts here. 20 years ago, a dream took flight – shaping and forever changing the travel industry in Asia. The idea was simple – make flying affordable for everyone.
We started off as just an airline, but today we are now something much, much more. From a network of gateways and getaways, our businesses now include making logistics and banking more accessible (Teleport, BigPay), linking farms with businesses (airasia grocer), and offering online tech education and entrepreneurship (Redbeat Academy). airasia Super App, our one-stop travel, e-commerce and fintech platform, offers more than 15 lines of products — from travel to lifestyle to finance, there is something on airasia Super App for everyone.
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Maklumat Tambahan Syarikat [SYARIKAT]
Saiz Syarikat : More than 5000 Employees Masa Pemprosesan Permohonan : 11 days Industri : Aerospace / Aviation / Airline Elaun dan Lain-lain : Dental, Education support, Medical, Loans, Sports (e.g. Gym), Vision, Regular hours, Mondays – Fridays, Casual (e.g. T-shirts), Travel benefits Lokasi : Selangor
Ejobskini Portal Jawatan Kosong Terkini Malaysia
