Claims Handler, A&H Travel

Jawatan Kosong Claims Handler, A&H Travel di [SYARIKAT]


The position is responsible to ensure the equitable fulfilment of our insurance obligation when a loss is notified by the Insured. There should be efficient and prompt claims service. Good claim practice should be maintained at all times with full compliance of BNM Guidelines and Chubb. Insurance’s policy on claims.

Major duties and responsibilities

  • Process A&H Claims specialized in Travel, Complex Claims.
  • All claims are appropriately handled, documented, evaluated and investigated within the Guidelines of the Authority /Chubb Insurance.
  • Review/follow up on all outstanding claims on regular basis to ensure claims reserve are adequate and status updated. Maintain a low pending ratio of outstanding claims (prompt disposal of claims to reduce number of outstanding claims). Keep ratio of outstanding claims at healthy level.
  • Identify potential for fraudulent/recovery in claims
  • Monthly/Quarterly/Yearly review of Aging files.
  • To meet deadline in submission of assignments, monthly claims status reports and any other ad hoc reports as and when required
  • To provide fast, efficient and courteous claims service to all customers within the Chubb Best Claims Practices and standards established by the HOD
  • To ensure proper complaint handling, including prompt escalations, acknowledgements and timely updates to clients, brokers and agents
  • To provide support, input and conduct systems testing when required
  • Any other duties as assigned


  • A&H Claim Skillset


  • Preferably with at least 2 years’ experience in handling Complex Travel Claims


  •  Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree

Maklumat Tambahan Jawatan Kosong

Tahap Pekerjaan : Junior Executive
Kelayakan : Accounting/Finance, Banking/Financial
Pengalaman Kerja : 2 years
Jenis Kerja : Full-Time
Pengkhususan Kerja : Accounting/Finance, Banking/Financial / 501, 135

Maklumat Syarikat Majikan, [SYARIKAT]

Chubb Insurance Malaysia Berhad

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally.

Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs more than 30,000 people worldwide. Chubb’s operation in Malaysia (Chubb Insurance Malaysia Berhad) provides a comprehensive range of general insurance solutions for individuals, families and businesses, both large and small through a multitude of distribution channels.

With a strong underwriting culture, the company offers responsive service and market leadership built on financial strength. Chubb in Malaysia has an extensive branch network and more than 2,600 independent distribution partners (agents).

Maklumat Tambahan Syarikat [SYARIKAT]

Saiz Syarikat : 501 – 1000 Employees
Masa Pemprosesan Permohonan : 19 days
Industri : Insurance
Elaun dan Lain-lain : Dental, Education support, Medical, Regular hours, Mondays – Fridays, Business (e.g. Shirts)
Lokasi : Kuala Lumpur