Jawatan Kosong [GDS Ticketing] Mandarin Travel Consultant – Night shift (票务 – 客服) di [SYARIKAT]
KETERANGAN JAWATAN KOSONG
***您需要在最初的 6 到 12 个月内居家办公*** ***You are required to Work From Home for the initial 6 to 12 months*** 岗位职责: 入职要求: 福利待遇: 公司名字:IGT Solutions Pvt Ltd (Malaysia) 工作地点: Tower 8, UOA Business Park, 1, Jalan Pengaturcara U1/51a, Seksyen U1, 40150 Shah Alam, Selangor (靠近LRT或KTM Subang Jaya 站) ————————————————————————————————— Job Responsibilities: • Responsible for customer online consultation and answering questions, providing effective answers to customer consultation needs • Maintain good communication and cooperation with relevant departments •To exceed customers’ expectations in terms of customer service & accurate information. • Work in a team to achieve the required KPI elements and SLA. Requirement: • Must be able to converse fluently using Mandarin and English • Must be able to read and write Mandarin word • 24/7 shift system (5 days a week, 9 hours a day) • Education: SPM, UEC, O-level or; and above • Must possess the at least 3 years experience in GDS – Ticketing System • Good travel industry knowledge. • Strong verbal and written communication skills Benefits: • KPI incentives • Transportation/ Night shift allowance • 18 days AL; 14 days ML, 60 days Hospitalization leave • EPF& SOCSO • Health and life insurance • Medical & Dental Claim • 13th month salary Company Name: IGT Solutions Pvt Ltd (Malaysia) Location: Tower 8, UOA Business Park, 1, Jalan Pengaturcara U1/51a, Seksyen U1, 40150 Shah Alam, Selangor (near LRT or KTM Subang Jaya station)
Maklumat Tambahan Jawatan Kosong
Tahap Pekerjaan : Entry Level
Kelayakan : Services, Customer Service
Pengalaman Kerja :
Jenis Kerja : Full-Time
Pengkhususan Kerja : Services, Customer Service / 505, 134
Maklumat Syarikat Majikan, [SYARIKAT]
IGT is a leading BPM and IT Services provider committed to delivering innovation and business excellence across the entire spectrum of the travel, transportation, and hospitality domain. IGT offers integrated IT-BPM services including: Application Development and Maintenance; Mobility; Testing; Business Intelligence; Contact Center Services; Back Office Services; and Consulting Services worldwide. IGT is part of IGT Solutions Pvt. Ltd. one of India’s largest travel conglomerates. With its state-of-the-art delivery centers and worldwide operational presence, IGT boasts of a diverse talent pool with high level of expertise. IGT, through its innovative solutions and services, offers a unique value proposition in terms of accuracy, quality, flexibility, and cost savings to a large number of airlines, travel management companies, OTAs, travel technology companies, hotels, and logistics companies. It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
Maklumat Tambahan Syarikat [SYARIKAT]
Saiz Syarikat : More than 5000 Employees
Masa Pemprosesan Permohonan : 20 days
Industri : Call Center/IT-Enabled Services/BPO
Elaun dan Lain-lain : Dental, Medical, Annual Leaves, Overtime, Performance Incentives and etc., Smar Casual, 24/7, Rotational Shift
Lokasi : Subang Jaya