Full/ Part Time Customer Service Executive (100% REMOTE)

Jawatan Kosong Full/ Part Time Customer Service Executive (100% REMOTE) di [SYARIKAT]



Heals Healthcare was established to improve systemic efficiencies for patients, healthcare providers, health insurers, employers and governments around the world. We are the most established gateway to 24/7, 365 days world-class coordinated outpatient care. Our fully integrated online-to-offline platform streamlines all aspects of primary healthcare into one easy-to-use solution connecting patients to doctors, pharmacies, diagnostic laboratories, clinical-grade health trackers, Fortune 500 and SME employers, and insurers. And you, as a Customer Service Executive, play an extremely crucial role in this organization.

Job Description:  

As a Customer Service Executive, your role will be focusing on delivering excellence customer service and operational efficiency which includes but not limited to: 

  • Managing teleconsultations to ensure patients enjoy a seamless flow of services throughout the process which includes schedules, consultation, payment and customer supports. 
  • Monitoring incoming booking and ensure both patient and doctors able to go through teleconsultation by communicating through the Heals platform, Intercom or direct phone line and other communication methods
  • Administering medication packaging and delivery order with service provider 
  • Trigger payment transaction and assist patient when there is any inquiry arises 
  • Assisting doctor and patients with their queries on system functionality and escalate to technical team for any technical issue. 
  • Assist query in regards with Health Screening Programs, Follow-ups, Insurance Entitlement Verification and ad-hoc request 
  • Preparing various operation reports for management review 

Job Requirements: 

  • Working experiences in any Healthcare Customer Services, Customer Support, Call Centre or TPA (Third-Party Administrator) environment will be added advantage 
  • Well versed with Microsoft Office: Excel, Words and Power Point Presentation. 
  • This role requires to be good at interpersonal skills, attention to details, customer oriented, team player and adaptive to swift changes based on business needs 
  • Able to speak English, Mandarin, Cantonese and Melayu to liaise with our regional stakeholders
  • Able to work on swift or odd hours to support client from different region or time zone 
  • Possess own secured computer or laptop as this role will be working from home 

Maklumat Tambahan Jawatan Kosong

Tahap Pekerjaan : Entry Level
Kelayakan : Services, Customer Service
Pengalaman Kerja :
Jenis Kerja : Full-Time
Pengkhususan Kerja : Services, Customer Service / 505, 134

Maklumat Syarikat Majikan, [SYARIKAT]

Heals Healthcare Pte Ltd

Heals Healthcare is a healthcare company which aims to help people by simplifying their journey from doctor searching, making an appointment and keeping medical records to claiming medical insurance. Headquartered in Hong Kong and spread out in countries such as Malaysia, Vietnam, India and Philippines, we have just expanded into Singapore and are looking to further expand our mission!

Our other features incorporate Checkpoint and DocNet: the first being one of the most reliable endoscopy networks and the second being a highly developed smart technology system that handles all payments and medical claims. Through these tools, we aim to differentiate ourselves from the rest.

Here in Singapore, we have a warm environment and strive to maintain and improve that! We are always looking out for more people to join us, so keep an eye out for any opportunities that we might have in the future!

Maklumat Tambahan Syarikat [SYARIKAT]

Saiz Syarikat : 51 – 200 Employees
Masa Pemprosesan Permohonan : 4 days
Industri : Healthcare / Medical
Elaun dan Lain-lain : Medical, Casual (e.g. T-shirts), Insurance, Working hours depend on your role
Lokasi : Johor – Others