Guest Service Asistant

Jawatan Kosong Guest Service Asistant di [SYARIKAT]

KETERANGAN JAWATAN KOSONG

Represents the hotel to the guest throughout all stages of the guest’s stay. Determinate’s a guest’s reservation status and identifies how long the guest will stay. Assist the guests to complete registration cards and then assigns rooms, accommodating special requests whenever possible. Verifies the guest’s method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.

• Register guests and assigns rooms. Accommodates special requests whenever possible.
• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
• To ensure that check-in procedures are done in detail and correctly such as, getting the mode of payment, collecting guest ID/ passport, collecting of business card and obtaining departure time etc.
• Safeguard the cash float assigned and to be fully accountable for it.
• Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Knows the location and types of available rooms as well as the activities and services of the property.
• Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Maintains guest room key storage and maintains and supervises access to safe deposit boxes.
• Process guest check-outs.
• Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out’s, foreign currency exchange etc.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Knows all safety and emergency procedures, Is aware of accident prevention policies.
• Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

Qualifications

• Diploma holder in Hotel Management/ Marketing/ Business Administration or related disciplines.
• Minimum 1-year experience at Front Office. Fresh graduates are welcomed to apply.
• Pleasant appearance with good interpersonal and communication skills.
• Good time management and organizational skills.
• Conflict resolution experience.
• Patience and good listening skills.
• Service focused personality is essential; customer related experience an asset.
• Ability to work well under pressure in a fast-paced environment.
• Has knowledge in Opera system.

Maklumat Tambahan Jawatan Kosong

Tahap Pekerjaan : Entry Level
Kelayakan : Hotel/Restaurant, Hotel/Tourism
Pengalaman Kerja : 1 year
Jenis Kerja : Full-Time
Pengkhususan Kerja : Hotel/Restaurant, Hotel/Tourism / 506, 114

Maklumat Syarikat Majikan, [SYARIKAT]

Global nomads have a hub away from home. The light-filled lobby, abstract chandelier and spiral marble staircase welcome guests to the Pullman Kuala Lumpur City Centre Hotel And Residences. Two distinctive towers house 450 rooms and suites and 157 residences with sweeping views of KL’s glittering skyline. For a night or a month, travellers have a vibrant space to work and play.Pullman is near where globetrotters want to be a short walk from Raja Chulan Monorail station and opposite the Pavilion Kuala Lumpur luxury mall. Pullman is in bustling Bukit Bintang, the city’s shopping, dining and business centre.Four restaurants and three bars offer the best of local and international cuisine. Free high-speed Wi-Fi keeps adventurers connected, wherever they are in the hotel. State-of-the-art facilities, versatile spaces and dedicated event managers let guests focus on work. The spa, fitness centre and outdoor pool energise play and downtime. The newly renovated Grand Ballroom caters to weddings and banquets.Pullman welcomes demanding travellers – for business and pleasure.

Maklumat Tambahan Syarikat [SYARIKAT]

Saiz Syarikat : 201 – 500 Employees
Masa Pemprosesan Permohonan : 20 days
Industri : Hotel / Hospitality
Elaun dan Lain-lain : Dental, Medical, Formal (e.g. Shirts + Ties), Allowance, Annual Increment, Bonus, Sports, Free Meal, Uniform provided and etc, Shift work is required for operation staff
Lokasi : Kuala Lumpur
Lamar Sekarang!