[GDS Ticketing] Mandarin Travel Consultant – Night shift (票务 – 客服)

Jawatan Kosong [GDS Ticketing] Mandarin Travel Consultant – Night shift (票务 – 客服) di [SYARIKAT]


***您需要在最初的 6 到 12 个月居家办公***

***You are required to Work From Home for the initial 6 to 12 months***


  • 负责客户在线咨询答疑,针对客户咨询需求,提供有效解答
  • 与有关部门保持良好的沟通与合作
  • 在客户服务和准确信息方面超越客户的期望。
  • 团队合作以实现所需的 KPI 元素和 SLA。


  • 必须能够流利地使用普通话英语进行交流
  • 必须能 &中文
  • 轮班制度24/7 (每星期5天,每天9小時)
  • 学历:SPM, UEC, O-level 或更高
  • 必须拥有至少 2 年的 GDS – 票务系统经验
  • 良好的旅游行业知识。
  • 较强的口头和书面沟通能力


  • KPI 津贴
  • 交通/夜班津贴
  • 18天年假,14天病假,60天住院假期
  • 健康和人寿保险 – Insurance
  • 医疗索赔 – Medical claims
  • 牙医补贴 – Dental claims
  • 13薪水 – 13th month salary

公司名字:IGT Solutions Pvt Ltd (Malaysia)

工作地点: Tower 8, UOA Business Park, 1, Jalan Pengaturcara U1/51a, Seksyen U1, 40150 Shah Alam, Selangor (靠近LRT或KTM Subang Jaya 站)


Job Responsibilities:

• Responsible for customer online consultation and answering questions, providing effective answers to customer consultation needs

• Maintain good communication and cooperation with relevant departments

•To exceed customers’ expectations in terms of customer service & accurate information.

• Work in a team to achieve the required KPI elements and SLA.


• Must be able to converse fluently using Mandarin and English

• Must be able to read and write Mandarin word

• 24/7 shift system (5 days a week, 9 hours a day)

• Education: SPM, UEC, O-level or; and above

• Must possess the at least 3 years experience in GDS – Ticketing System

• Good travel industry knowledge.

• Strong verbal and written communication skills


• KPI incentives

• Transportation/ Night shift allowance

• 18 days AL; 14 days ML, 60 days Hospitalization leave


• Health and life insurance

• Medical & Dental Claim

13th month salary

Company Name: IGT Solutions Pvt Ltd (Malaysia)

Location: Tower 8, UOA Business Park, 1, Jalan Pengaturcara U1/51a, Seksyen U1, 40150 Shah Alam, Selangor (near LRT or KTM Subang Jaya station)

Maklumat Tambahan Jawatan Kosong

Tahap Pekerjaan : Entry Level
Kelayakan : Services, Customer Service
Pengalaman Kerja :
Jenis Kerja : Full-Time
Pengkhususan Kerja : Services, Customer Service / 505, 134

Maklumat Syarikat Majikan, [SYARIKAT]

IGT Solutions

IGT is a leading BPM and IT Services provider committed to delivering innovation and business excellence across the entire spectrum of the travel, transportation, and hospitality domain. IGT offers integrated IT-BPM services including: Application Development and Maintenance; Mobility; Testing; Business Intelligence; Contact Center Services; Back Office Services; and Consulting Services worldwide.

IGT is part of IGT Solutions Pvt. Ltd. one of India’s largest travel conglomerates. With its state-of-the-art delivery centers and worldwide operational presence, IGT boasts of a diverse talent pool with high level of expertise. IGT, through its innovative solutions and services, offers a unique value proposition in terms of accuracy, quality, flexibility, and cost savings to a large number of airlines, travel management companies, OTAs, travel technology companies, hotels, and logistics companies.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Maklumat Tambahan Syarikat [SYARIKAT]

Saiz Syarikat : More than 5000 Employees
Masa Pemprosesan Permohonan : 20 days
Industri : Call Center/IT-Enabled Services/BPO
Elaun dan Lain-lain : Dental, Medical, Annual Leaves, Overtime, Performance Incentives and etc., Smar Casual, 24/7, Rotational Shift
Lokasi : Subang Jaya